A connected process
SAM keeps your whole process connected — from the moment a defect is identified to the moment the work is verified and closed. Teams can plan smarter, batch similar tasks, reduce rework and make sure every fix feeds back into the next cycle.
Create
Turn a finding into a clear action with all the details attached.
Assign
Send it to the right person or contractor with priorities and deadlines.
Execute
Work is carried out and evidenced with photos, notes and updates.
Close
Inspectors approve and the task moves into SAM’s history and analytics.
✓ A simple, fast path from issue to completion — with nothing left behind.
BENEFITS AT A GLANCE
- Speed: Actions are created and assigned in seconds.
- Clarity: Everyone knows what needs doing and who owns it.
- Accountability: Full visibility from creation to close-out.
- Consistency: Tasks follow the same clear workflow every time.
- Confidence: All work is evidenced, approved and traceable.
“SAM’s action workflows reflect our own project delivery experience — with structured work packs and clear tasks. It ensures every action isn’t just tracked digitally but delivered to the same high standard used on Surface-led projects.”
Tools that make it easy to turn findings into clear, trackable actions...
Create tasks quickly: Turn any finding into an action with one click — linked to the asset, location or defect that triggered it.
Assign with clarity: Send tasks to the right person or contractor, complete with priorities, deadlines and all supporting details.
Integrated work packs: Generate job packs from selected actions and issue them digitally for execution and sign-off.
Before/after evidence: Photos, notes and sign-offs attach directly to each action, giving complete proof of work done.
Real-time updates: See progress as it happens, with status changes and comments logged automatically.
Full visibility: Dashboards show what’s planned, in progress or overdue, so nothing slips through the cracks.
THE SAM™ CONTINUOUS
IMPROVEMENT CYCLE
Expert Insight.
Digital Precision.
Continuous Improvement.
For us, improvement isn’t a slogan – it’s how we work. The SAM™ CI Cycle combines our two biggest strengths, real-world expertise and smart digital tools, into a simple, repeatable process. It turns inspections from one-off tasks into a learning loop that helps your assets, your team and your bottom line keep getting better.
